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Front Office Business Support - Risk and PnL Consultant
Eingestellt von Strike IT Services
Gesuchte Skills: Support, Consultant
Projektbeschreibung
Front Office Business Support - Risk and PnL Consultant - Brussels
Front Office Business Support Risk and PnL Consultant is required at a leading investment bank based in Brussels for an initial 6 month contract.
The Front Office Business Support Risk and PnL Consultant is an expert who possesses the ability to resolve Front Office complex customer and application issues using highly analytical skills. The Front Office Business Support Risk and PnL will use a variety of internal and external contacts to ensure customer satisfaction and business success.
Domain includes all the applications used by the Front Office officers, but he is specialist in Risk and PnL computing.
Major responsibilities of this position:
- Resolve all functional issues related to the used applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines.
- Propose and develop IT light solutions (excel, small applications, macros, automatic report, ) to improve the efficiency of the Business As Usual work of our customers.
- Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
- Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
- Ability to handle several priorities and manage knowledge of multiple applications and their features
- Gather and forward customer feedback and suggestions for application improvement.
BUSINESS EXPERIENCE:
- 2-5 years of professional experience, of which at least 1 year in an IT environment
- Experience in Financial Markets/Dealing Rooms: Front or Middle Office
- Good Knowledge of Fixed Income products.
DESIRABLE:
- ITIL expertise is an asset.
- Experience in Front Office Risk and PnL computing is another asset.
TECHNICAL EXPERIENCE:
- High level of knowledge of MS Office applications, especially Excel
- Good level of knowledge of SQL
- Development capability for small projects in thecontext of user automation (VBA, Java, C#, )
English is a must for this position, any Dutch or French would be desirable
Front Office Business Support Risk and PnL Consultant is required at a leading investment bank based in Brussels for an initial 6 month contract.
The Front Office Business Support Risk and PnL Consultant is an expert who possesses the ability to resolve Front Office complex customer and application issues using highly analytical skills. The Front Office Business Support Risk and PnL will use a variety of internal and external contacts to ensure customer satisfaction and business success.
Domain includes all the applications used by the Front Office officers, but he is specialist in Risk and PnL computing.
Major responsibilities of this position:
- Resolve all functional issues related to the used applications, utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines.
- Propose and develop IT light solutions (excel, small applications, macros, automatic report, ) to improve the efficiency of the Business As Usual work of our customers.
- Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize reoccurrences and severity and report results to manager.
- Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems.
- Ability to handle several priorities and manage knowledge of multiple applications and their features
- Gather and forward customer feedback and suggestions for application improvement.
BUSINESS EXPERIENCE:
- 2-5 years of professional experience, of which at least 1 year in an IT environment
- Experience in Financial Markets/Dealing Rooms: Front or Middle Office
- Good Knowledge of Fixed Income products.
DESIRABLE:
- ITIL expertise is an asset.
- Experience in Front Office Risk and PnL computing is another asset.
TECHNICAL EXPERIENCE:
- High level of knowledge of MS Office applications, especially Excel
- Good level of knowledge of SQL
- Development capability for small projects in thecontext of user automation (VBA, Java, C#, )
English is a must for this position, any Dutch or French would be desirable
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges