Front of House / Facilities Support

Job Title: Front of House Facilities Support (12 month FTC)

Location: Horizon House, Epsom, Surrey

Salary: £24,000

Hours: Monday - Friday 40 hours

Serco is a FTSE 100 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.

You will oversee and co-ordinate all aspects of service delivery, specifically dedicated to a single location but with flexibility to travel to support additional Deloitte sites. This is predominantly a front of house role with additional responsibilities which include involvement in overseeing sub contractors and Serco staff, where applicable, to ensure the seamless delivery of Housekeeping and M&E services. This role is client facing and is the key Serco contact within the regional offices and as such communication skills, initiative and a flair for delivering customer service are essential requirements.

Your duties will also include:

- Ensuring directly employed and sub contractor staff understand and commit to the delivery of standards outlined within the performance management system
- To provide an exceptional welcome to clients and visitors, presenting a professional image of the firm to clients at all times
- Accountable for high service delivery within the designated Deloitte site to client requirements
- Reporting on the facilities general condition and repair in terms of maintenance reporting and hazard spotting liaising with the M&E team as appropriate

Essential skills / qualifications / experience for the role

- PC literacy, use of Microsoft Word, Excel, PowerPoint
- Ability to communicate to all levels on both the client side as well as within Serco
- Ability to deliver excellent customer service
- Ability to work alone, using own initiative
- Ability to solve problems and make decisions in a logical manner
- Previous experience of working in a client facing role in a busy, professional office environment
- Possess a soft services/Facilities background
- Basic health and safety awareness

Serco is an Equal Opportunities Employer

On occasion we receive significantly more applicants than expected for some vacancies. Under such circumstances we reserve the right to bring forward the closing date of the advertisement. Therefore you are advised to apply for the role promptly to avoid disappointment. If you have any queries or additional requirements please do not hesitate to contact the Serco Recruitment Team on .
Salary: £24000 per annum. Date posted: 04/02/2013