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French Speaking Service Desk Analyst
Eingestellt von Lorien
Gesuchte Skills: Support, Client
Projektbeschreibung
The contract is lasting 3months +, looking to last until the end of the year.
The hourly rate is between £14 - £15 per hour
Are you fluent in French?
Have you got 6 months - 1 year experience in a customer facing role or IT position?
Are you a recent IT graduate looking for your first role in IT?
If so, we would love to hear from you!
Duties to include - * To work within a Service Desk, which is Single Point Of Contact for users, IT Services and 3rd party support.
* Recording and monitoring the progress of incidents according to agreed service levels.
* Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas.
* Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators.
* Setting up new accounts
* Manage new requests from dealers
* Processing new accounts
* Supporting all documentation with these processes.
if you feel like your skills match the requirements please apply today!
Projektdetails
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Einsatzort:
Rickmansworth, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
3 month +
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges