French Speaking 3rd Line Support

Proteus Europe is searching for a French and English speaking 3rd Line support and problem management engineer for an 18 day + extension contract role based in Rixensart, Belgium; within the Pharmaceutical Sector.

Our Client:- Our client is an international consultancy with a reputation for delivering on projects with their consultancy customers. You will join and be part of their team to ensure this current project is a complete success.

Your New role:-

- Resolve known errors incidents related to Workstation, printers, software packages,Microsoft patches.
- Escalate unknown issues or problems to the problem management team
- Document solutions that can be delegated to the service desk
- Support on application source control: missing files/mirror updates
- Organize information sessions with the service desk in order to transfer technical

knowledge on new projects or changes.
- Create, support, configure the Windows printer queues
- Offer support on Workstation antivirus: Symantec End Point

Your Skills and Qualifications:-

Essential Skills:- . OS:
. Clients: Windows XP, Windows 7,Windows 8/8.1, Windows 10,
. Servers: Windows 2003/2008R2/2012R2

Active Directory and related technologies:

. Group Policy/Group Policy preferences
. Login Scripts and
. DFS-Replication/Namespaces
. file share

Enterprise Patching tools (Patching Management):

. Windows Update services
. SCCM

Microsoft imaging:

. Win PE and Windows Image (Microsoft)
. DISM Deployment Image Servicing and Management tools experience
. Deployment life cycle management
. Symantec Ghost solution suites

Hardware:

. Hardware Services (advisory HP-Lenovo-SonyVaio Laptops/Desktops)
. HP Thin Client
. HP Blades PC's

Database:

. Access
. SQL DB

Scripting language:

. Powershell
. VBS

Application packaging:

. Application Packaging with SCCM
. Admin Studio
. Wise Installer
. InstallSheilld

Endpoint protection and Antivirus Administration

. Symantec End point Protection management
. Symantec Firewall system administration
. Symantec End point encryptions
. Sophos encryptions

Advanced knowledge and expertise with the Windows Operating system:

. Registry
. Profiles
. Services and components,
. File structure and application compatibility
. Windows installer

Proteus Europe operates in partnership with our candidates by building strong and lasting
relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.