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French Speaker - Field Engineer

Eingestellt von Techmahindra

Gesuchte Skills: Support, Engineering, Engineer

Projektbeschreibung

LANGUAGES: FLUENT FRENCH, GOOD ENGLISH

RESPONSIBILITY:

- Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems in the French speaking area
- Installs and optimizes HW/SW/Networking product and configurations at customer sites
- May diagnose and resolve product performance problems
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
- Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation
- Maintains a functional understanding of company service solutions

REQUIRED SKILLS:

- IT Degree
- Previous experience (at least 2 years ) in the end-user support
- Previous experience (at least 2 years) in VIP users support
- Previous experience (at least 2 years ) in Software/Hardware support
- Knowledge of ITIL process
- Knowledge in networks
- French/English: Fluency in oral and written
- Excellent communication, people and interactive skills
- Excellent problem solving and analytical skills
- Ability to work on own initiative and within a team environment
- Ability to manage time effectively, prioritize requests and to work under pressure
- Experience handling multiple requests and queries at the same time
- A+ Certification will be appreciated (if not yet done, ready to make it)
- Swiss nationality or valid work permit

Working hours: from 08:00 till 18:00 (1 engineer probably from 0800 till 17:00, the other from 0900 till 1800)

SPECIAL: PREVIOUS EXPERIENCE IN VIP SUPPORT IS REQUIRED!

Projektdetails

  • Einsatzort:

    Genève, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    1 Year

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Techmahindra