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Fraud Analyst (Junior role)

Eingestellt von Monarch Recruitment Ltd.

Gesuchte Skills: Support

Projektbeschreibung

Fraud Analyst (Junior) - 3 Month contract - £8 per hour - Peterborough

Ideal start date between 22nd -27th of June

A challenging and exciting opportunity has arisen for an ambitious individual to join the Fraud Screening Team supporting our prepaid card programmes, providing guidance and assistance to our global cardholders in delivering excellent fraud and sanction screening.

Key Accountabilities
. Effectively handle all alerts and complete appropriate follow-up work in accordance with procedures and escalation processes, with high level attention to detail and accuracy
. To identify fraud alert arrival patterns ensuring efficient & timely processing
. To make and receive calls incorporating the customer experience
. The ability to identify trends and patterns and providing feedback on new rules is key
. Ensure that response time to queues and quality targets are achieved
. Protect the business from potential financial loss and exposure
. Identify own coaching needs

Core Skills
. Previous Fraud experience would be desirable
. Interest in Fraud
. Analytical skills
. Able to achieve and maintain high levels of performance
. Have a good understanding of the prepaid card business
. Able to achieve high levels of continuous improvement, with a strong emphasis on customer service
. Skilled communicator with excellent interpersonal skills
. Excellent team player, able to contribute to ideas and innovations, willing to share information and provide support and guidance to others
. Effective planning, organisational and analytical skills
. Be flexible and positive about changes in priority
. A good understanding of a call centre environment
. The ability to work to targets and tight deadlines

To apply please forward your CV to (see below) and I will be touch shortly.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Monarch Recruitment Ltd.