Fraud Analyst, 3 Months (8£/hour) Peterborough

My client, a technology company that operates in the global payments business industry, is looking for a Fraud Analyst to support their prepaid card programmes, providing guidance and assistance to their global cardholders and customers.

KEY ACCOUNTABILITIES:

- Effectively handle all alerts and complete appropriate follow-up work in accordance with procedures and escalation processes, with high level attention to detail and accuracy
- To identify fraud alert arrival patterns ensuring efficient & timely processing
- To make and receive calls incorporating the customer experience
- The ability to identify trends and patterns and providing feedback on new rules is key
- Ensure that response time to queues and quality targets are achieved
- Protect the business from potential financial loss and exposure
- Identify own coaching needs

ABOUT YOU:

- Previous Fraud experience
- Have a good understanding of the prepaid card business
- Customer service experience
- A good understanding of a call centre environment

MON - FRI 9:00 - 17:00 1:3 WEEKENDS

8£/HOUR

3 MONTHS

START ASAP