FM Helpdesk Transition Manager FTC

Facilities Management Helpdesk Transition Manager urgently required for this contract based in Manchester.
This is a 4 month fixed term contract to mobilise and manage the transition for all helpdesk functions.
You will be a senior Helpdesk Manager ideally with exposure to operational FM management, knowledge of Maximo CAFM and have involvement or managed the mobilisation of an FM Helpdesk contract.
You will;
*Produce and implement a Project Plan with thresholds that takes account of and manages the key tasks and dependencies which will include but is not limited to IT, geographic location and an embedded offer, recruitment, scope of work, training, logistics, cost controlled, "cut over" issues, management information, contract and customer engagement and meetings and working with the contract team to deliver the Help Desk solution. PPM programmes, applications and invoicing and providing subject matter expertise as the project progresses and is delivered.
*Map existing procedures and produce standard operating procedures for processes and functions for the Help Desk.
*Active involvement of current team ensuring all avenues are addressed and incorporated into new delivery, exploiting and taking account of the "on the contract" knowledge and expertise.
* Deliver customer advocacy via exemplary Service Transition project delivery
*Key interface with 3rd party suppliers, involving agreement, planning, timelines and quality of deliverables
*Ensure strict commercial change control to manage deviations
*Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
*Establishment of agreed commercial project milestones ensuring that these are shared, with invoices being raised in line with agreed timescales and/or on completion of deliverables
*Management of all expenditure, ensuring all costs are recorded against products and services delivered
*Create and effectively manage the stakeholders
*Monitor the programme/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented
*Evaluation of the transition project to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction
*To review and interpret that which is in place and enhance and embellish where required for the new Help Desk "offer" as a part of the transition and mobilisation project

You will need knowledge / experience of;

*Experience of project delivery Degree level or equivalent desirable but not essential
*Developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships
*Demonstrable experience and capability to manage projects autonomously
*Experience of managing, direct or matrix, project managers, technical resource and other resource assigned to a transition project
*Experience in managing deliverables via 3rd party vendors in a high profile and/or technically innovative enterprise solution
*Commercial experience in the management of projects to budgetary and cost model constraints and where effective commercial change control has been incorporated
*Maximo working experience and knowledge

This is an urgent role paying £35-40k pro-rata, please apply with your CV or call me confidentially on .

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