Fluent French Team Leader

We have an exciting job opportunity available based near Central London for an international client of ours who are global leaders in customer service outsourcing. They boasts millions of customers world-wide and are constantly expanding.

The client is looking for a Fluent French Team Leader to work on their brand new campaign within the food industry and you will be in charge of a whole new team. You will thrive on working in a fast-paced environment for the well established company. You will need to able to communicate in English as well as French.

They are looking for excellent individual in a managerial role within the customer service sector for a full time permanent role.

Full support and training is excellent and it is fully paid.

Key Responsibilities:
*Effective management and leadership of the team on a daily basis. Liaise with other Team Leaders to ensure the smooth running of the department.
*To communicate effectively to agents and ensure all staff are engaged and motivated to meet department business objectives
*Management of daily KPI performance and remedial action to ensure we meet targets.
* Coach, develop and ensure all staff have personal developments plans.
*Ability to resolve difficult customer enquiries and a willingness to take over difficult customer calls and bring to a successful conclusion.
*Continually assess and improve agents knowledge by feedback, development plans and the provisions of 121 meetings.
*Perform quality monitoring of agents by assessing a sample of calls, emails and live chats and making against agreed quality guidelines.

General Knowledge and skills:
*Must be fluent in English and French
*Have excellent communication skill both verbal and written
*Prove experience as a Team Leader/ Team management experience within a Call Centre environment
* Have experience working within a customer service environment handling inbound and outbound calls
* Able to work under pressure and ability to deliver results
* Have the ability to multi-task, plan and prioritise workload
* Good motivation and communication skills
* Strong knowledge of Microsoft packages

If you think you have what it takes then this position is for you. Do not miss this fabulous opportunity and start applying now