Fluent French Speaking Problem Manager

Proteus Europe is searching for a Fluent French speaking Problem Manager for a 3 Month+ contract role based in Wavre, Belgium.

Languages
- English (C2 - Proficient User: proficiency)
- French (C2 - Proficient User: proficiency)

Our Client:-
Our client is an international consultancy with a reputation for delivering on projects with their consultancy customers. You will join and be part of their team to ensure this current project is a complete success.

Your New role:-

Role Summary:
Problem and Change management within the IT Operations department

Key Responsibilities/Deliverables:
- Plan Change across all environments - Plan, schedule, co-ordinate and manage end-to-end movement of all Changes through the development life cycle to the live environment.
- Manage multiple work streams and priorities to ensure smooth delivery through hands-on effort.
- During the planning and rollout of upgrades and changes ensure that known issues are addressed and problems are escalated appropriately. Analyse incidents/problems registered by service desk to ensure future Changes incorporate appropriate response to those incidents and problems.
- Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
- Provide the 3rd Line support required to resolve complex faults, and support complex provide and change issues
- Contribute to the Customer Services, and wider business, objectives to improve: fault management performance, Service reliability and Service performance
- Real Time complex technical support interface to suppliers, including multi-vendor interoperability issues.
- Ensure that escalation is in line with both customer and product guidelines.
- Root Cause analysis for complex major incidents and escalated faults, engagement during major Incidents
- Customer Project and Change delivery activities.
- Use trend, root cause and data mining techniques analysis to proactively and reactively investigate Problems, establish common trends that may cause a fault to arise and establish trends for SLA breaches.
- Stakeholder Management and Communication - able to identify, manage and communicate effectively with all stakeholders. Able to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management and facilitation.
- An ability to assimilate and interpret technical information, and to present this information to any audience.
- Ability to work on own initiative and under pressure, across multiple Problem investigations.
- Strong analytical skills with a clear and logical approach to problem solving.

Your Skills and experience:-

Essential Skills:-
Knowledge, Skills and Experience:

Required technical skills:
OS:
- Clients:Windows XP, Windows 7,Windows 8/8.1, Windows 10
- Servers:Windows 2003/2008R2/2012R2

Active Directory and related technologies:
- Group Policy/Group Policy preferences
- Login Scripts and
- DFS-Replication/Namespaces
- file share

Enterprise Patching tools (Patching Management):
- Windows Update services
- SCCM

Deployment systems/Tools:
- HP Staging Framework
- HPe Flex deploy
- Symantec Management Agent
- Altiris
- Windows Deployment services
- Microsoft deployment toolkit
- LANDesk management suite

Microsoft imaging:
- Win PE and Windows Image (Microsoft)
- DISM Deployment Image Servicing and Management tools experience
- Deployment life cycle management
- Symantec Ghost solution suites

Hardware:
- Hardware Services (advisory HP-Lenovo-SonyVaio Laptops/Desktops)
- HP Thin Client
- HP Blades PCs

Database:
- Access
- SQL DB

Scripting language:
- Powershell
- VBS
- CMD
- Python

Application packaging:
- Application Packaging with SCCM
- Admin Studio
- Wise Installer
- InstallShield
- Endpoint protection and Antivirus Administration
- Symantec End point Protection management
- Symantec Firewall system administration
- Symantec End point encryptions
- Sophos encryptions

Advanced knowledge and expertise with the Windows Operating system:
- Registry
- Profiles
- Services and components
- File structure and application compatibility
- Windows installer

Desirable Skills:-
- The ability to assimilate and interpret technical information
- Strong analytical skills with a clear and logical approach to problem solving
- Technical and analytical skills
- A solid understanding of IT Service Management best practice.
- The ability to think logically.
- The ability to work well under pressure and prioritise the workload.

Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.

If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.