Financial Planning Manager

JOB PURPOSE

- This role is responsible for supporting and improving capacity planning process in Advocacy, providing forecasts in relation to volume, productivity, performance and FTE across our different sites, suppliers and process.
- Support embedding of planning process to ensure plans are driven by operations and agreed with the business at agreed frequency.
- Providing insight into FTE impacts of changes in volume, process time and productivity.
- Provide insight into capacity and FTE impacts driven through the change to process.
- Deliver BU specific weekly planning meeting to review and agree assumptions for volume and productivity and drive actions to improve delivery.
- Hold a daily review to ensure alignment on queue priorities to staffing profile. Supporting delivery against all SLAs.
- Deliver FTE demand plans in line with financial calendar for RAF, STP & MTP, providing feed into recruitment and technology.
- Collaborate with multiple areas across Advocacy including Cost management, local finance teams, operation, OR and MI.
- Primary point of support for business unit planning.
- Deliver insight into the impacts of performance on FTE and capacity on a monthly basis.
- Work with cost management to define key outputs from demand plans to align forecast model KVD insight.
- Forecast and track key metrics to ensure divergence from plan is remediated in a timely manner.
- Provide weekly performance update including pinch points and actions on all stages of process.
- Work closely with the other teams within Finance team to create a seamless team - very strong supplier and customer relationships
- Understand the end-to-end operational processes and links to strategy & policy

KNOWLEDGE AND EXPERTISE

- Experience of financial planning process in large, financial services organisation.
- Essential - Background in operational planning
- Preferred - Retail Banking or Credit Card experience
- Delivery of plans which drive key customer experience metrics
- Intellectual competencies - Ability to understand operational complexities and translate then into realistic performance challenges with credibility.
- Technical competencies - good technical knowledge, and ability to leverage knowledge of specialists as required
- Personal competencies - high degree of organisation, adaptable and flexible, comfortable with ambiguity, able to manage competing priorities and adopt a process and process improvement approach when required

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.