Finance Design and Process Manager (6 Months) 300£ day

PURPOSE OF ROLE

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Design solutions aligned to product strategy and plan business banking overdraft, loan and credit card products
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6 Month contract

REPORTS TO - Design and Process lead

WHAT DOES THIS ROLE HOLDER DO ? (ACCOUNTABILITIES)

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Lead the design of the customer experience for the product life cycle taking into account NPS, complaints analysis, commercial and risk requirements.
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Undertake review of current state and identify opportunities to enhance propositions and processes and creating prioritisation debate for business banking products
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Pro-actively engage stakeholders to ensure visibility of work and buy in at all stages
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Create bench marking strategy for current and future state to understand position vs. competitors
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Ensuring alignment to product strategy and regulatory needs, design scope of work and create robust plans
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Work with Customer Experience, Services and Channels to produce a detailed scope of work, galvanise support and design appropriate solutions
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Ensure all plans and activity are consistent with clients Simple, Easy and Fair agenda and deliver good customer outcomes
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Draft business cases and create blue print designs to be handed to the Implementation team to execute
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Comply with all RBS policies, and deliver against regulatory and legal obligations
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Build a strong culture of risk management, working collaboratively with partners across the business. Ensure that conduct, operational, reputational and regulatory risks which exist in the business area are identified, well understood and managed.

WHAT ARE THE SKILLS, KNOWLEDGE AND EXPERIENCE NEEDED TO DO THE ROLE?

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Experience of financial services
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Evidence of strong proactive stakeholder management skills
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Ability to absorb complex information and develop solutions that are simple, easy and