Field Technician

POINT OF SALE FIELD SERVICE TECHNICIAN - KNOXVILLE, TN - 3 MONTH CONTRACT POSITION

We are seeking an experienced A+ Certified Field Technician familiar with supporting clients in a large service territory to work for the worlds top corporations and high visibility brands. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

This is a 3 month contingent position. In this role, you will be utilizing your own vehicle and expensing mileage weekly. Field experience, Customer Service and team communication and support will be key qualifications in this role. The Field Technician may be managing their work over a 75 mile radius, so prior project support experience is essential to this role.

Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime and shares knowledge with their team members and lead field technician. May involve use of problem management databases and help desk system.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1occasionally performs Tier 3 level support with guidance of a Lead Technician.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Willingness to be on call to support both the customer and team members including Full time on weekends.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related team experience, high school diploma, or technical training, or equivalent combination of education and technical experience.
- POS Point of Sale experience strongly preferred.
- A+ Certification Preferred.
- Experience with cable inspection/organization/replacement (CAT5/Fiber)
- Retail Service, Self-Checkout Device & Data Cable Troubleshooting Experience preferred.
- MUST BE WILLING TO GO ON A LIFT AND FIX ACCESS POINTS WHEN NECESSARY THROUGHOUT THE STORE LOCATIONS
- Service Now or comparable ticketing system with SLA Driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA

*MUST HAVE CLEAN DRIVING RECORD*

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website.