Field Systems Technician

Beacon Hill Technologies has a 3-6 month contract opportunity for a Field Systems Technician. This position also has the possibility to be extended past 6 months.

REQUIREMENTS:

- 2 years related experience including networking and desktop support
- Comptia A+ Certification
- MCP (Microsoft Certified Professional)
- Valid driver's license is required
- Must possess problem-solving skills, the ability to work independently and have self-initiative.
- Ability to read, analyze and interpret technical procedures
- Ability to write reports, business correspondence, user instructions and procedure manuals.
- Ability to present complex technical information to non-technical users in an understandable and concise format.
- Effective and cooperative team member
- Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware. Certification must be obtained within three months of date hired into the position and must remain active at all times while employed in this position (Client will fund the initial exam fee and will fund annual re-examination fees).

DESCRIPTION:

- Under general supervision, provide day-to-day support for hardware and software, to users within the assigned business until dialysis facilities and administrative offices.
- Responsible for providing Tier II computer desktop support to all field locations in accordance with established and policies and procedures.
- Coordinate the configuration and installation of all personal computers, terminals and thin clients within the assigned business until locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed.
- Maintain, analyze and troubleshoot computer systems, hardware, printers and computer peripherals.
- Document equipment location and complete software upgrades when necessary.
- Coordinate hardware repairs with the appropriate warranty vendors.
- Provide support to end users on a variety of computer hardware and software issues by identifying, researching and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution.
- Participate in the testing and approval of images for desktop and laptop computers to be deployed to locations.
- Assist users with backing up computer data on network file shares or CDRW drives.
- Utilize an understanding of antivirus policy and process for detecting and removing viruses.
- Ensures the integrity of all electronic data records by following quality standards and the practice of Continuous Quality Improvement.
- Day to day work includes desk and personal computer work and interact with facility billing group, and financial center staff. Travel to facilities, billing groups, and corporate meetings is required.

EDUCATION:

- Associates degree in CS or technical degree preferred or equivalent work experience in lieu of degree
- Vendor and industry certifications area  plus.

Qualified candidates, please submit a Resume for immediate consideration.