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Field Services Tech

Eingestellt von CompuCom

Gesuchte Skills: Support, Lift

Projektbeschreibung

LEAD FIELD SERVICES TECH LOS ANGELES, CA CONTRACT OPPORTUNITY

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Candidate oversees and performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Serves as customer contact on technical and service related problems.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime and shares knowledge with their team members.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1occasionally performs Tier 3 level support.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Willingness to be on call to support both the customer and team members.
- May involve use of problem management databases and help desk system.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related team lead work experience, high school diploma or technical training, or equivalent combination of education and technical experience.
- Ability to attain A+ certification with 90 days of employment
- Experience with cable inspection/organization/replacement (CAT5/Fiber)
- Retail Service, Self-Checkout Device and Data Cable troubleshooting experience preferred
- Must be willing to go on a lift and fix Access Points when necessary throughout store locations
- Service Now or comparable ticketing system with SLA Driven Automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- MUST HAVE CLEAN DRIVING RECORD

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.

Projektdetails

  • Einsatzort:

    Los Angeles (Downtown), Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Webentwicklung, Sonstiges

  • Skills:

    support, lift

CompuCom