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Field Services Engineer/Site Support/Support/Desktop Support/MCSE

Eingestellt von Next Ventures Ltd

Gesuchte Skills: Support, Engineer

Projektbeschreibung

FIELD SERVICES ENGINEER/SITE SUPPORT/SUPPORT/DESKTOP SUPPORT/MCSE

My client, a large consultancy, is looking for a Field Services Engineer immediately for a 6 month contract in Mechelen.

The ideal candidate will have strong experience in Enterprise desktop support experience, MCSE  or MCP on windows 7 and A+ Certification is essential, Exposure to ITIL delivery processes ( ITIL foundation certificate will be an added advantage), Excellent experience in installation and troubleshooting MS Office, Adobe Acrobat, MS Outlook,MS Visio,MS front page, MS one note, MS Project, MS  Internet Explorer and other standard desktop applications, Very good hands on experience on Lync, Webex,  RDP, Remote desktop support, MS Terminal Services, CISCO VPN, BMC Remedy service management tool, MS SCCM Client, Comvault back up  and  Disk keeper disk wipe software, Excellent knowledge on managing and troubleshooting McAfee antivirus software, experience/exposure to virus outbreak management, Good knowledge and implementation skill on Enterprise desktop security and end point protection and management, Installation experience on MS .Net, Sun JAVA client,MS Direct X,IBM DB2 client,SAP GUI client will be an added advantage, Very good experience on providing client level support to web conferencing systems like webex or Intercall, Experience in Manufacturing/Industrial Application Services, Workstation, RFID scanner, Bar code scanner, Controllers, Scale AS, PLC etc, Exposure on technical support to Avaya, Cisco Polycom enterprise audio and video conferencing systems, Exposure on technical support to Apple iPhone, Blackberry and other PDA devices, Excellent hands on experience in installation and  troubleshooting desktop, Printers, Laptop  and other computer peripherals hardware problem, troubleshooting network printer issues, file server issues  with exposure to handle dell Servers, Excellent communication and documentation skills are mandatory, Very good knowledge about enterprise LAN and WAN setups with hands on experience in troubleshooting and identifying network issues, Exposure to MS ADS and user ID management, Ability to co-ordinate with different internal support groups ( Like Network, Messaging, Security and change management teams), Ability to physically move PCs on the floor and to the desks, Ability to communicate with the end users and executives (If needed), Ability to work as a team member with good team spirit, Good understanding about tiered infrastructure support services in a managed services model.

The ideal candidate will have Experience in working with Onshore/Offshore teams, Experience in working with cross-functional teams (IT Service Management framework), Ability to effectively communicate with global teams for issue escalation and  problem resolution, Driving experience with valid driver license, ability drive to customer location (as required) and ability to lift/move computer equipment (up to 40 to 50Lbs), Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus), Proven communication skills with multiple levels of an organization, including interaction with senior level management within the company, Strong influencing and relationship management skills, Excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities, Self-driven and resourceful to achieve goals independently as well as work well in groups.

Projektdetails

  • Einsatzort:

    Mechelen, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Next Ventures Ltd