Field Service Technician I

FIELD SERVICE TECHNICIAN WHITE PLAINS, NY 3 MONTH CONTRACT, POSSIBLE DIRECT HIRE

At COMPUCOM, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Our client is one of Americas most popular retail corporations seeking an IT Support Tech to work onsite at one of their locations. S/He will be responsible for all of the clients technology. 3 MONTH PROOF-OF-CONCEPT WITH THE POSSIBILITY TO GO FULL TIME.

PRINCIPAL DUTIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or requests for information.
- Performs basic computer hardware and software installations.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1other major product line certifications obtained within 6 months of employment

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.