Field Service Technician I

We are seeking an experienced A+ Certified, On-Call IT Field Technician familiar with supporting clients within a 120 mile radius of the Columbia, SC region; to work for the worlds top corporations and high visibility brands. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

This is a temp to hire opportunity that REQUIRES 24/7 ON-CALL CAPABILITY. In this role, you will be utilizing YOUR OWN VEHICLE and expensing mileage weekly.

A laptop and air card will be provided to manage your work day. The ideal field technician will be motivated and driven to monitor and manage the quality of their work and maintaining their schedule as this is a role with high client visibility. The Field Service technician must have the capability of being on call, seven days a week.

OVERVIEW

FOLLOWS AN ON CALL SCHEDULE TO: Identifies, researches, and resolves technical problems at clients site. The technician is guaranteed 40 hours a week.

Responds to telephone calls, email and personnel requests for technical support.

Hardware/POS Systems and peripheral repair support, including direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion.

Documents, tracks and monitors the problem(s) to ensure a timely resolution.

Relies on instructions and pre-established guidelines to perform the functions of the job and makes in-field repair decisions.

May involve use of problem management databases and help desk systems as a mobile user.

Must have experience as a field tech supporting technical work as your own manager.

QUALIFICATIONS

Minimum of 1 year(s) in a field environment supporting multiple client locations.

COMPTIA A+ CERTIFICATION REQUIRED.

OEM Certifications are desirable.

Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc.

McAfee Antivirus 8.8 or comparable antivirus software experience

Experience with cable inspection/organization/replacement (CAT5/Fiber)

Laptop/Desktop hardware break-fix experience

Printers (Dell, HP)

Service Now or comparable ticketing system with SLA Driven automation

Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA

Software break-fix support experience.

24/7 ON CALL SUPPORT due to needs of the customer.

.*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website