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Field Service Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Lift

Projektbeschreibung

Field Service Technician
Sioux Falls, SD
Contract Opportunity

Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

OVERVIEW:

For this position, you will be using YOUR OWN VEHICLE to provide tech support and/or installation of system hardware, software, PCs and Point of Sale (POS) equipment. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1occasionally performs Tier 3 level support.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- May involve use of problem management databases and help desk system.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related work experience including IT, desktop break-fix, laptop break-fix and printer break-fix
- High school diploma, or technical training, or equivalent combination of education and technical experience
- Ability to attain A+ certification with 90 days of employment
- Other certifications desired, including HP, IBM and/or Lenovo certifications
- Retail Service and Self-Checkout Device experience preferred
- Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations

*MUST HAVE OWN VEHICLE AND CLEAN DRIVING RECORD.*

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

Projektdetails

  • Einsatzort:

    Sioux Falls, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Webentwicklung, Sonstiges

  • Skills:

    support, lift

CompuCom