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Field Service Technician
Eingestellt von CompuCom
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
This is a Temp to hire role. In this position, you will be utilizing A COMPANY VEHICLE and expensing mileage weekly.
A laptop and air card will be provided to manage your work day. The ideal field technician will be motivated and driven to monitor and manage the quality of their work and maintaining their schedule as this is a role with high client visibility.
OVERVIEW
FOLLOWS A REGIMENTED SCHEDULE TO:
Identifies, researches, and resolves technical problems at clients site.
Responds to telephone calls, email and personnel requests for technical support.
HARDWARE/POS SYSTEMS AND PERIPHERALS REPAIR SUPPORT, including direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion.
Documents, tracks and monitors the problem(s) to ensure a timely resolution.
Relies on instructions and pre-established guidelines to perform the functions of the job and makes in-field repair decisions.
May involve use of problem management databases and help desk systems as a mobile user.
Must have experience as a field tech supporting technical work as your own manager.
QUALIFICATIONS
Minimum of 1 year(s) in a field environment supporting multiple client locations.
COMPTIA A+ CERTIFICATION REQUIRED.
OEM Certifications are desirable.
Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc.
McAfee Antivirus 8.8 or comparable antivirus software experience
EXPERIENCE WITH CABLE INSPECTION/ORGANIZATION/REPAIR REPLACEMENT (CAT5/FIBER)
Laptop/Desktop hardware break-fix experience
Business Size Printer troubleshooting and repair.
Service Now or comparable ticketing system with SLA Driven automation
Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
Software break-fix support experience.
8am 5pm core hour work schedule subject to change due to needs of the customer.
.*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer
Projektdetails
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Einsatzort:
Lakeland, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges