Field Service Technician

FIELD SERVICE TECHNICIAN OCEANSIDE, CA 12 MONTH CONTRACT

We don't just know IT We know what makes IT great!

As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join our Field Service Team as the Subject Matter Expert for one of our top clients retail store locations in your assigned territory covering all of their IT support needs. Paid training with a one year commitment.

RESPONSIBILITIES:

- Assure continuity of the computer system for all system users.
- Install selected software and hardware products.
- Repair hardware as necessary and work closely with service vendors and OEMs to ensure continuity of service.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Be well organized and pay close attention to detail.
- Be ON-CALL for all periods assigned and willing to work overtime if required.
- Meet physical demands of the position including lifting and handling up to 45 lbs. of materials; bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving.
- Meet expectations for attendance and punctuality.
- Maintain the highest level of customer satisfaction by resolving all tangible concerns.
- Has a great sense of urgency and embraces teamwork.
- Ability to provide Smart Hands support for networking equipment (Switches, Routers, etc.).
- Provide territory coverage with limited or no overnight travel.

ADDITIONAL RESPONSIBILITIES:

- Provide on-site support in a call center environment (Break-Fix and IMAC Support).
- Provide technical assistance and advice to users as needed.
- Assist in implementing practices that will more effectively streamline support capabilities.

JOB REQUIREMENTS

- Associates degree or equivalent technical education/experience
- 1-5 years of related work experience required
- A+ Hardware Certification
- Ability to work effectively without supervision in a fast-paced environment
- Must be flexible and adaptable to a changing environment
- Strong interpersonal skills with excellent written and verbal communications skills
- Creative thinking and problem solving skills
- Strong organizational and time management skills
- Customer focused with a heightened sense of urgency to resolve customer issues
- Uses best judgment and has quick decision making skills
- Wireless networking experience preferred
- POS and retail IT network experience a plus

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.