Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Field Service Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Client

Projektbeschreibung

FIELD SERVICE TECHNICIAN PETERSBURG, VA CONTRACT OPPORTUNITY

LinkedIn recently announced its Most inDemand Employers: 2013. Many of the top 10 rely on COMPUCOM to provide the highest quality IT talent. Find your dream job today!

A+ certified candidates required for an IT Field Service Tech position to perform on-site or in-house servicing, repair and/or installation, including system hardware and software, PCs, and networking/wireless networking. A reliable vehicle and overtime as well as on-call hours are required.

POSITION SUMMARY

- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Prepares reports for analysis of product failure trends and service ability issues.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.

LEVEL OVERVIEW

The Technician Level works on assignments that are routine in nature where limited judgment is required. Under general supervision repairs, installs, and tests less complex computer system hardware or software.

QUALIFICATIONS

- Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
- Employees working on client accounts must possess A+ certification
- Must have reliable vehicle and clean driving history
- OT and on-call hours required
- Will complete major product line certifications within 6 months of employment

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

Projektdetails

  • Einsatzort:

    Petersburg, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom