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Field Service Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Magic

Projektbeschreibung

FIELD SERVICE TECHNICIAN NEWARK, DE CONTRACT OPPORTUNITY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

Currently we re in need of a Field Tech to provide technical support to customers on operational or maintenance aspects of system equipment, including installation & repair of hardware, software, and PCs. This is an 11 week assignment performing desktop support and corrective maintenance services.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1 & 2 level support.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Perform IMAC requests as needed.
- May involve use of problem management databases and help desk system.
- Other duties as assigned.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- Ability to attain A+ certification with 90 days of employment
- Dell and HP certifications a plus
- Ability to diagnose mechanical, hardware, software and systems failures, using established procedures

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung, Sonstiges

  • Skills:

    support, magic

CompuCom