Field Service Technician

FIELD TECHNICIAN TAMPA, FL CONTRACT TO HIRE

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

TWO POSITIONS AVAILABLE, INCLUDING FLEXIBLE SCHEDULING NEEDS OF A THURSDAY-MONDAY WORKDAY SCHEDULE .

OVERVIEW:
Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. In this role, you will be utilizing your own vehicle and expensing mileage weekly.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1occasionally performs Tier 3 level support with guidance of a Lead Technician.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.

ON-CALL ROTATION INCLUDING WEEKEND SUPPORT REQUIRED (THURSDAY-MONDAY SCHEDULE)

QUALIFICATIONS:

Requires a minimum of 1-2 years of related team lead work experience, high school diploma, or technical training, or equivalent combination of education and technical experience.

POS POINT OF SALE EXPERIENCE STRONGLY PREFERRED.

Ability to attain A+ certification with 90 days of employment.

Experience with cable inspection/organization/replacement (CAT5/Fiber)

Retail Service, Self-Checkout Device & Data Cable Troubleshooting Experience preferred.

Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations

Clearvision or comparable ticketing system with SLA Driven automation

Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA

*MUST HAVE CLEAN DRIVING RECORD*