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Field Service Technician

Eingestellt von CompuCom

Gesuchte Skills: Support, Lift

Projektbeschreibung

FIELD SERVICE TECHNICIAN WEBB CITY, MO CONTRACT TO HIRE

At COMPUCOM, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Candidate oversees and performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Serves as customer contact on technical and service related problems.

RESPONSIBILITIES:

- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime and shares knowledge with their team members.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1occasionally performs Tier 3 level support.
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Willingness to be on call to support both the customer and team members.
- May involve use of problem management databases and help desk system.

QUALIFICATIONS:

- Requires a minimum of 1-2 years of related team lead work experience, high school diploma or technical training, or equivalent combination of education and technical experience.
- Ability to attain A+ certification with 90 days of employment
- POS (Point of Sale) experience preferred
- Experience with cable inspection/organization/replacement (CAT5/Fiber)
- Retail Service, Self-Checkout Device and Data Cable troubleshooting experience preferred
- Must be willing to go on a lift and fix Access Points when necessary throughout store locations
- Service Now or comparable ticketing system with SLA Driven Automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- MUST HAVE CLEAN DRIVING RECORD

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.

Projektdetails

  • Einsatzort:

    Webb City, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Webentwicklung, Sonstiges

  • Skills:

    support, lift

CompuCom