Field Service Technician

HELP DESK SUPPORT TECH IRVINE, CA CONTRACT TO HIRE

Take your career to the next level with COMPUCOM. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

The candidate in this position provides technical support to customers on operational or maintenance aspects of system equipment, and serves as customer contact on technical and service related problems.

RESPONSIBILITIES:

- Performs service, repair and/or installation of company product(s) including system hardware, software, and PCs.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customer responding to technical questions or request for information.
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime.
- Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Primarily provides Tier 1 & 2 level support.
- May involve use of problem management databases and help desk
- Performs basic computer hardware and software installations.
- Perform IMAC requests as needed.
- Other duties as assigned.

QUALIFICATIONS:

- 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience
- Ability to attain A+ certification with 90 days of employment
- Dell and HP certifications a plus
- Previous experience in a Pharmaceutical environment strongly preferred
- MUST HAVE CLEAN DRIVING RECORD

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website.