Field Service Technician

FIELD SERVICE TECHNICIAN SIMI VALLEY, CA CONTRACT TO HIRE

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

Requires a valid DL and reliable vehicle. A+ is strongly preferred.

RESPONSIBILITIES:

- Resolve break-fix, deskside, installation, move, add change tickets and perform assigned project work.
- Adhere to SLAs and the administration of tickets to ensure proper resolution of defined work, projects and requests.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.

QUALIFICATIONS:

- Associates degree from an accredited technical institution (in some cases, experience may be applied in lieu of education)
- Obtain, within six months, certification on at least one PC platform, printer, or basic peripheral and to complete the A+ certification program
- Obtain, after the first six months, at least one additional certification per quarter
- Pass a certified test of installation, configuration, options, and training on two Disk Operating System (DOS), Macintosh Operating System (OS), or Windows-based software applications within a specific discipline
- Complete an orientation course in proper documentation procedure and meet the minimum level of competency outlined in the position description

*CompuCom supports Employment Equity and Diversity*

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.