Field Service Technician

We are seeking an A+ certified DESKSIDE SUPPORT TECHNICIAN to work for one of America's TOP CORPORATIONS and HIGH VISIBILITY BRANDS. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

FUNCTIONS/RESPONSIBILITIES

- Maintain manufacturing systems, PCs and terminal server networks.
- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with data warehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Maintain inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Must interface with corporate end users as well as engineering and management staff.
- Work flexibly and actively to meet business priorities.
- Seek to help/train whenever possible.
- Grow personal skills and learn new tasks.

QUALIFICATIONS

- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- 2 year degree in IT related field or equivalent experience in IT
- Must already have CompTIA A+ certification
- Strongly prefer existing certifications with OEM laptop and desktop warranty repair
- Understanding of SLA driven performance requirements within vendor/client operations
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Experienced with warranty repair on OEM equipment and able to demonstrate process familiarity
- Microsoft Office Suite experience (eg Excel)
- Experience with asset management processes
- Experience deploying assets as part of past rollout upgrade projects
- Well versed in ticketing system for tracking incidents.
- Demonstrated experience with collaboration tools
- Knowledge and experience using process improvement tools
- Ability to handle multiple projects simultaneously
- Strong analytical skills
- Must be able to work in a team environment
- Must present professionally with demeanor and appearance
- Must be able to self-manage and work with remote team
- Capable of service delivery within the customer workspace
- Ability to balance physical requirements of asset management
- Must live within 30-40 minutes of drive time for this location
- Must be able to lift 50 lbs.

*CompuCom supports Employment Equity and Diversity*