Field Service Technician

We are seeking a qualified Technical Support resource to be responsible for maintaining manufacturing systems, PCs and terminal server networks for a leading global corporation. Contact us to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors!

FUNCTIONS/RESPONSIBILITIES

- Set up and maintain new and existing PCs.
- Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.
- Create, edit, and maintain documentation for data collection reporting.
- Interface with Datawarehouse to pull reports for stored product data.
- Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis
- Analyze data, recommend and drive process improvements.
- Perform system related duties.
- Responsible for Personal Computer database generation, maintenance, analysis of multiple systems and processes.
- Maintain inventory for PC spare parts (Ordering, Tracking, Procurement, etc.).
- Interface effectively with corporate end users as well as engineering and management staff.

ESSENTIAL QUALIFICATIONS

- 2 year degree in IT related field or equivalent experience in IT
- 5 years prior experience in operating/maintaining PCs, laptops, and peripherals
- Warranty repair experience on OEM equipment and ability to demonstrate process familiarity
- Understanding of SLA driven performance requirements within vendor/client operations
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Proficient PC skills
- Strong analytical skills
- Knowledge and experience using process improvement tools
- Microsoft Office Suite experience (eg Excel)
- Ability to handle multiple projects simultaneously
- Ability to work flexibly and actively to meet business priorities
- Seeks and offers willingness to help/train whenever possible
- Seeks opportunities to grow skills and learn new tasks
- Must be able to work in a team environment
- Must be able to lift 50 lbs.

*CompuCom supports Employment Equity and Diversity*