Field Service Representative - Operating Systems (e.g. Unix, Microsoft XP) (m/f)

- To provide remedial service to a wide range of industry products.
- Perform direct maintenance as required and resolved complex problems.
- The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.
- All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
- Work with clients to determine problem and develop and implement appropriate technical solution.
- Answer to or escalate calls within given timescales.
- Undertake installation and maintenance of client systems e.g. PC's, networks.
- Carry out complex repairs/upgrades to existing systems.
- Monitor recurring faults or errors, analyse trends and develop relevant response.
- Develop and maintain client relationships, identifying opportunities to extend existing service agreements.
- Assist in development of test and repair processes.
- Liaise with help desks, support centers etc.

. - Diagnose and carrie out complex repairs/ upgrades to all mid range defined hardware, UNIX, printer and networks.
- Install and test network operating systems.
- Perform trouble shooting and problem resolution.
- Undertake prompt ordering and return of parts.
- Process paperwork and systems relevant to client queries/ upgrades.
- Possibility for extension
- Excellent knowledge work experience in that specific field
- Good english knowledge
- Excellent german knowledge

Weitere Qualifikationen: Windows administrator, Unix administrator