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Field Service Repair Technician - Calgary

Eingestellt von Direct IT Recruiting Inc.

Gesuchte Skills: Engineering, Support

Projektbeschreibung

IT Field Service Technician - Calgary

Job Title: IT Field Service Rep

Company: Direct IT Recruiting Inc.

Location: Calgary, Alberta

Status: 3 Month Contract

Job Category: Service Technician

Career Level: Junior to Intermediate

Number of Staff to Supervise: N/A

Work Experience: 2-5 years field repair technician, A+ certified, electro-mechanical assemblies, wiring diagrams and schematics

Industry: Financial

DESCRIPTION:

SUMMARY:

Providing the highest level of on-site service to our customers for installations, customer training, emergency and preventative maintenance.

RESPONSIBILITIES:

1. Interacting with customers providing the highest level of on-site service, ensuring high level of customer satisfaction.
2. Adhere to escalation policies to ensure customer's needs are met in a timely manner.
3. Represent the company in a professional manner while adhering to customer policies and procedures.
4. Implement field change orders and upgrades.
5. Provide on-site technical and operator training.
6. Recognizing and securing additional revenue opportunities.
7. Manage inventory and accuracy.
8. Performing quarterly cycle counts of inventory.
9. Communicating with customer care center to receive jobs and relaying job status upon completion of each service call.
10. Preparing parts replenishment paperwork and submitting to parts coordinator.

REQUIRED SKILLS:

1. Knowledge of electro-mechanical assemblies as well as wiring diagrams and schematics.
2. Excellent customer interface, presentation and communication skills, both verbal and written.
3. Team player with the ability to prioritize and work under pressure in a fast-paced environment with minimal supervision.
4. Creative problem solver with strong detail orientation.
5. Support and promote the company's products.
6. Perform other duties and/or projects as assigned.
7. Ability to diagnose, repair and adjust assemblies or subassemblies, restoring unit to functional standards.
8. Total concentration and high degree of accuracy to details and product specification.
9. Work performed to engineering and manufacturing specifications.
10. Repair quality must meet the standards of excellence with minimal spoilage and rework.
11. Ability to use small hand tools (screwdriver, wrench, pliers, solder/de-solder equipment)
12. Valid driver's license.
13. Owns a vehicle
14. Will be responsible for Calgary region within a 150KM radius.

CONTACTS:

1. Takes guidance from the Field Supervisor and Senior Field Techs.
2. Reports to the Field Supervisor.
3. Functional assistance on a non-scheduled basis provided by the department manager.
4. Regular communication with customers.
5. Periodic communication with depot staff.
6. Contacts are primarily within immediate work unit.

EDUCATION:

Graduate of a recognized technical school
A+ certification

EXPERIENCE:

2-5 years as a field technician
5 years experience on mechanical repairs and experience on electrical repairs.

Projektdetails

  • Einsatzort:

    Calgary, Kanada

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Direct IT Recruiting Inc.