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Field Service (German Speaking)
Eingestellt von Avance Consulting (Europe) Limited
Gesuchte Skills: Css, Client, Adobe, Vista
Projektbeschreibung
JOB DESCRIPTION
ROLE: FIELD SERVICE (GERMAN SPEAKING)
LOCATION: ZÜRICH,SWITZERLAND
TYPE: CONTRACT
KEY RESPONSIBILITIES:
- Coordinate desktop changes to avoid deployment collisions.
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Issues related to Lotus Notes client, office 365, OS win7/win10 etc.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Understanding and experience of change management process.
- Asset request handling
- Asset ordering/moving from one location to other location
- Asset tracking on all the location
- Working on onboarding/off boarding process
- Coordinating with vendor on quotation/ordering and delivery
- participate on weekly/Monthly call with client/vendor/FSO
- Proactive forecasting on asset and issue observed
TECHNICAL REQUIREMENTS:
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands on experience in troubleshooting Lotus Notes
- Windows Operating systems
- Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008, windows2012
- Knowledge of Active Directory, office 365
- ITSM ticketing tools such as Service Now
- Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (eg Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry/iPhone support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
- Asset management life cycle
CERTIFICATION REQUIREMENTS:
- Preferred MCP/MSCE/MSCA or HDI CSS
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
ROLE: FIELD SERVICE (GERMAN SPEAKING)
LOCATION: ZÜRICH,SWITZERLAND
TYPE: CONTRACT
KEY RESPONSIBILITIES:
- Coordinate desktop changes to avoid deployment collisions.
- Prepare requests for rollout
- Prioritize change requests
- Create rollout plans for changes requests
- Coordinate implementation process
- Keep track of request and make sure they are implemented as planned
- Participate in incident handling concerning desktop changes.
- Issues related to Lotus Notes client, office 365, OS win7/win10 etc.
- Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
- Microsoft environment knowledge (desktop & server).
- Have some level of technical understanding of the products building up a desktop service.
- Experience from the desktop environment.
- Understanding and experience of change management process.
- Asset request handling
- Asset ordering/moving from one location to other location
- Asset tracking on all the location
- Working on onboarding/off boarding process
- Coordinating with vendor on quotation/ordering and delivery
- participate on weekly/Monthly call with client/vendor/FSO
- Proactive forecasting on asset and issue observed
TECHNICAL REQUIREMENTS:
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands on experience in troubleshooting Lotus Notes
- Windows Operating systems
- Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
- Servers: Windows 2000, Windows 2003, Windows 2008, windows2012
- Knowledge of Active Directory, office 365
- ITSM ticketing tools such as Service Now
- Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (XP, 2003, 2007, 2010, 2013): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (eg Explorer, Chrome, Firefox),
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and blackberry/iPhone support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
- Asset management life cycle
CERTIFICATION REQUIREMENTS:
- Preferred MCP/MSCE/MSCA or HDI CSS
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Medien/Design