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Field Engineer (m/w)

Eingestellt von Roc Search GmbH

Gesuchte Skills: Support, Engineer


Für unseren Kunden suchen wir zum nächstmöglichen Zeitpunkt mehrere Field Engineers (m/w) für die Einsatzorte München, Frankfurt am Main und Berlin. Die Aufgabe besteht in der eigenständigen Betreuung und Bearbeitung der Kundenaufträge und Support Tickets. Dabei sind Reisetätigkeiten notwendig, die teilweise mit dem eigenen PKW geleistet werden müssen. Job Purpose: As a Field Engineer you will be expected to provide the highest standards of service, Conference support & installation work whilst establishing and maintaining excellent working relationships with all our customers. Delivering business grade high speed internet services and IPTV over its advanced patented network into the hospitality industry, primarily hotels. This role will require you to be responsible for your region and occasional travel out of country. Job Duties: *Attend site to resolve customer issues *Take ownership of escalations until resolve *Provide remote troubleshooting and break fix to existing customer sites *Provide remote technical support to contractors *Ownership of properties assigned to your region *Assist with installation projects on customer sites *Assist with pre installation projects, including site surveys *Set up, support and break down managed conferences *Ensure all work is completed to a high standard and to agreed processes *Provide a high level of customer care, and ensure whenever possible, customer issues are resolved within SLAs *Attend training courses and develop skillset through online training *Participate in the On call Rota *Complete all paperwork and systems accurately and on time *Liaise with senior engineers, management, third parties and customers *Generate revenue through application of the Fixed Fee Service Module system where contractually entitled EXPERIENCE & EDUCATION Essential: *Fluent English (Verbal and written) *Knowledge of Wireless networks (Ruckus, Meru & HP) *Must be willing to travel *Full driving license with vehicle *CCNA, HP Master ASE (Wireless Networks) or equivalent *Conference and Break fix work may involve some unsocial working hours, including early morning travel, weekends and out of hours support *Linux knowledge *IT Literate *Excellent attention to detail *Excellent communication skills *Must be able to work on own initiative Advantageous: *Good TV / Satellite / Coax Network Experience *Additional languages


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Geforderte Qualifikationen

Roc Search GmbH