Field-Based Support Engineer

The Dell Associates programme brings together a community of independent, professional IT contractors who work alongside Dell on projects throughout Europe. Opportunities range from one-time deployment roles to multi-year on-site engagements and are ideal for contractors who want to build on their experience across a wide range of IT products with the flexibility of project by project opportunities.

We currently have a requirement for an experienced Support Engineer to work with us on a project based in a variety of sites in the North of England. Please note own transport is essential for this role.

Key Duties and Responsibilities:

- Installing new hardware, including desktops, laptops, monitors' and docking stations, at specified locations.
- Configuring VDI deployments.
- Reconfiguring the user's profile and settings to new deployed machine/VDI.
- Performing Pre-Deployment checks with the users and identifying any potential issues relating to the rollout project.
- Floor walk and provide 2nd and 3rd level fault diagnosis/resolution to newly deployed users.
- Providing fault analysis to various core operating systems, platforms and applications, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
- Diagnose hardware faults and provide both remote assistance and desk side support to various business areas within the support remit.
- Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment

Qualifications and Experience Required:

- Minimum of three years of Desktop Support experience within a Windows based environment.
- Experience in Virtual Desktop Infrastructure environments.
- Outstanding customer service, presentation, organisational & communication skills.
- Solid knowledge of Microsoft Office 2010 including Outlook, Project & Visio.
- Proficient in Blackberry usage & support.
- Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Active Directory/QARS user account administration experience.
- Previous experience working in a banking environment desirable.
- Previous experience of working on a large scale rollout deployment project desirable.

To be considered for this role, apply now and fully complete the Dell Associates Application form. Please note, only applicants who complete this process will be considered