Fares and Customer Benefits Manager

The Thameslink, Southern
Knowledge and experience of using PDFH or other recognised revenue forecasting/modelling tools; Knowledge of Ticketing and Settlement Agreement;
General understanding and evidence of working with the railway tic, fares and ticket retailing systems; Procedures and arrangements;
Evidence of working with complexity, particularly in a delivery or policy context.

The role includes the following activities:

- To lead the relationship with the TSGN fares pricing and marketing teams to secure the franchise value;
- To review and provide constructive challenge of the TSGN Marketing Plan to secure the franchise value;
- To review and access the proposed TSGN fares pricing policy each fares round. Undertaking due diligence and making recommendations, where necessary, where improvements could be made to achieve the Department's objectives;
- To provide financial forecasts on the Departments passenger revenue budgets and actively manage the delivery of the budget;
- To provide commercial advice on all aspects of passenger revenue and all matters relating to railway ticketing, ticket retailing, ticket retailing regulation, conditions of carriage and byelaws.

In conjunction with the Business Change Manager, to take action where non-compliances with regulation of ticket retailing or conditions of carriage have been identified;
- To support the assessment and management of performance against the Customer Satisfaction and National Passenger Surveys;
- To analyse and advise on the TSGN ticketless travel arrangements;
- To provide analysis and recommendations on the financial impact of propose service changes on the TSGN network;
- To assist the Business Change Manager in the management of any external advisers providing technical support to assess proposed changes to the Franchise;
- To provide input into the wider Department's development of fares and ticketing including Smartcard and ITSO development;
- To provide analysis and administrative support for ministerial meetings, parliamentary and ministerial business and correspondence.
- To review and amend as required the TSGN fares baskets to be fit for purpose given the three stage mobilisation process;
- To develop, implement and maintain new processes for the bespoke elements of the TSGN

Experience required;

- Able to retrieve, process and analyse complex numerical data, and present the analysis to colleagues with varying levels of knowledge and expertise;
- General understanding of the Railway fares regulation and impact on pricing;
- Able to communicate at a senior level;
- Able to put in place and follow functional systems which help the team to deliver outcomes and improve performance.