Fares and Customer Benefits Manager

fare pricing, pricing policy, fare regulation, MOIRA, LENNON, railway, transport, manager, pricing manager, budget, numerical, finance, DAILY RATE: DEPENDANT ON EXPERIENCE - FARES AND CUSTOMER BENEFITS MANAGER - £425 - £500

DURATION- 9 MONTH INITIAL CONTRACT
START: ASAP
LOCATION: LONDON

KEY TASKS AND RESPONSIBILITIES

- To lead the relationship with the TSGN (Thameslink, Southern and Great Northern) fares pricing and marketing teams to secure the franchise value
- To review and provide constructive challenge of the TSGN Marketing Plan to secure the franchise value
- To review and access the proposed TSGN fares pricing policy each fares round. Undertaking due diligence and making recommendations, where necessary, where improvements could be made to achieve the Department's objectives
- To provide financial forecasts on the Departments passenger revenue budgets and actively manage the delivery of the budget
- To provide commercial advice on all aspects of passenger revenue and all matters relating to railway ticketing, ticket retailing, ticket retailing regulation, conditions of carriage and byelaws.
- In conjunction with the Business Change Manager, to take action where non-compliances with regulation of ticket retailing or conditions of carriage have been identified
- To support the assessment and management of performance against the Customer Satisfaction and National Passenger Surveys
- To analyse and advise on the TSGN ticketless travel arrangements
- To provide analysis and recommendations on the financial impact of propose service changes on the TSGN network
- To assist the Business Change Manager in the management of any external advisers providing technical support to assess proposed changes to the Franchise;

KEY SKILLS

- Able to retrieve, process and analyse complex numerical data, and present the analysis to colleagues with varying levels of knowledge and expertise
- General understanding of the Railway fares regulation and impact on pricing
- Able to communicate at a senior level;
- Able to put in place and follow functional systems which help the team to deliver outcomes and improve performance.
- An experienced fares pricing manager and working with the railway pricing systems.
- Able to use rail industry systems such as MOIRA and LENNON to analyse service or quality changes to access and present the impact on passenger revenue flows.
- Knowledge of National Rail Conditions of Carriage and railway byelaws;
- Knowledge and experience of using PDFH or other recognised revenue forecasting/modelling tools;
- Knowledge of Ticketing and Settlement Agreement
- General understanding and evidence of working with the railway ticketing, fares and ticket retailing systems; procedures and arrangements
- Evidence of working with complexity, particularly in a delivery or policy context

fare pricing, pricing policy, fare regulation, MOIRA, LENNON, railway, transport, manager, pricing manager, budget, numerical, finance,