Factory Support Engineer (Multiple Hierarchies)

FACTORY SUPPORT ENGINEER

We have an exciting opening with a leading Global Organization for a "Factory Support Engineer". It's an immediate hire and planning to close it ASAP.

Position Title: Factory Support Engineer

Location of work: Gothenburg, Sweden

Position Type: Contract

Language: Swedish

FACTORY SUPPORT ENGINEER REQUIRES:

- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with escalation processes.
- Escalate hardware related problems to the third party warranty and non-warranty supplier.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Record incident resolutions in Service Now.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office 2003/7/10 products - Outlook, Word, Excel, Access, Web browsers, Windows XP/7/8, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.
- Receive, escort and guide 3rd party suppliers On Site.
- Spare part administration.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Strong problem resolution skills required.
- SWEDISH speaking is Mandatory.

TECHNICAL SKILLS:

- Server: Knowledge on hardware troubleshooting, Racking and Stacking, basic troubleshooting of Server Operating systems, raid configurations
- DC Facilities: Knowledge on managing server room components like Power, UPS, Air Conditioning, Cable Management and monitoring the environment
- AD: Knowledge on - Active Directory, Proxy, DNS, Group Policy.
- Network: Knowledge on - LAN setup, basic switching, passive networking, cable management (Data/Voice), Wireless AP.
- Desktop Security: Knowledge on - Antivirus deployment and update, patch management, monitoring and reporting, Disk Encryption, End-user backup, RSA securID.
- Desktop, Laptop, Handheld devices: Knowledge on - build management, OS deployment/provisioning, common application installation and troubleshooting, Hardware knowledge, disposal (disk wipe/degaussing), Smart Phones, Tablets, Thin Clients, beamers, Video Conference equipment, Analogue/Digital Phone sets, Web cameras, Lasermarkers, Applicators, PDAs.
- Printers: Hands on experience on managing printers (Local & Network printers), toner/consumables (staples)/maintenance kit replacement.
- Tools: Hand on experience on ITSM tools like Service Now.
- ITIL: Knowledge of ITIL processes and procedures.
- SD: Would be acting as service desk agent.

Employer details:

The prospective employer is the Large Global Services giant. Provides opportunity for better performance, Reliability, Security, and Flexibility with good Bonus and Benefits Structure and have a good work Culture that everyone loves to work with.

This is a very urgent role. Apply NOW with your updated resume in Word format. All selected profiles will be contacted within 1 day of application receipt.

Send your applications to Srinivas.K - Email or call for more details.