Facility Operations Engineer

FACILITY OPERATIONS ENGINEER STERLING, VA CONTRACT OPPORTUNITY

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Our hugely popular client is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data centers physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The ideal candidate will need to have an understanding of Data Center IT Infrastructure and Data Center Facilities Infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of enterprise Data Centers, then this may be the challenge you've been looking for! Only those with hands-on data center experience need apply.

SUMMARY OF RESPONSIBILITIES:

- Monitors the global data center facilities infrastructure platform
- Serves as a point of contact for internal and external teams
- Assists with the development of communication and escalation protocols designed to improve the teams performance
- Contributes to outage post mortem analysis
- Ensures records are updated in a timely manner
- Assists with coordination and communication during emergency recovery efforts
- Assists with the development of tools that will enhance the teams performance

BASIC QUALIFICATIONS:

- Ability to support a 24X7 environment (shift work requires weekends and holidays)
- 3+ years experience in Data Center Engineering/Operations
- Ability to work with senior company leaders
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools
- NOC (Network Operations Center) experience preferred
- Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
- Good judgment and instincts in decision making
- Strong verbal and written communication skills
- Ability to prioritize in a complex, fast-paced environment
- Self-starter

CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.