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Expert PCRF and DCR of Tekelec
Eingestellt von OSC TELECOMS
Gesuchte Skills: Support
Projektbeschreibung
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Providing reactive support to escalated defects;
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Processing and Resolution of defects within the agreed SLAs
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Opening and follow-up of escalated cases;
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Supply of information on topology, configurations, etc. for the escalated equipment;
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Analysis of the origin and causes of technical issues;
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Provision of HW and SW recommendations and equipment configuration recommendations;
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Escalation to the Vendor's Third Line Support Services (if necessary);
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Technical representation (if required) in regular internal reviews and reviews with the Vendor.
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Other reasonable second line support activities as agreed locally
Providing reactive support to escalated defects;
-
Processing and Resolution of defects within the agreed SLAs
-
Opening and follow-up of escalated cases;
-
Supply of information on topology, configurations, etc. for the escalated equipment;
-
Analysis of the origin and causes of technical issues;
-
Provision of HW and SW recommendations and equipment configuration recommendations;
-
Escalation to the Vendor's Third Line Support Services (if necessary);
-
Technical representation (if required) in regular internal reviews and reviews with the Vendor.
-
Other reasonable second line support activities as agreed locally
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges