Expert Customer Service Support 50% (m/f/d)

REFERENCE NUMBER:

464999/1

MY DUTIES:

- Support the delivery of both internal and outsourced IT services to internal and external customers according to agreed levels of service
- To support team leaders on operational, project and control function activities
- Act as a focal point for customer liaison and provide an effective and efficient interface between IT and its internal customers
- Drive the efficiency and effectiveness of the incident, problem and request management processes
- Single Point of contact via phone, email or face-to-face for internal IT and telephony related customer service requests and queries

MY QUALIFICATIONS:

- Profound relevant experience
- Solid customer service skills with a proactive customer and service orientation
- Service Now experience desirable
- Ability to demonstrate initiative, drive and enthusiasm
- Good organisational and time management skills, accuracy, speed and attention to detail
- Ability to effectively balance workload of providing excellent customer service while attending to on-going operational tasks
- Knowledge and experience of supporting the use of iOS devices (iPhone, iPads an advantage)
- Fluency in English. A second major world language desirable

MY BENEFITS:

- Interesting project in an internationl environment

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Nicoletta Marciello

Reference number
464999/1

Contact
E-Mail: [email protected]