Expert CRM Analyst and Project Leader (Brussels)

Je functie: Context of the mission
In the context of a project to develop/extend a CRM tool and a case management tool for our internal client we are looking for an experienced functional designer with good
knowledge of CRM functionalities.

Objective of the job
As functional designer you will collaborate closely with the business, peers & the architects to elaborate the functional description of IT solutions taking into account short
term projects objectives & a long term vision of the application landscape. You will be responsible for the correct implementation & testing of the solution within the planning,
budget and quality constraints.
° Design functional solutions based on the business requirements and architecture outputs.
° Collaborate with technical designers to translate the functional design into well-tailored technical design.
° Coordinate solution developments.
° Prepare & Execute the necessary test cases based on the requirements to meet the expected quality.
° Support the business and the IT Team during user acceptance testing.
° Organise go live of the application.
Guarantee the long term overall quality of the application domain by systematically taking into account: stability, scalability, traceability, flexibility, maintainability, performance,…

Mission period
Start date: ASAP
Duration: 6 months
(Depending on project evolution, extension is possible)

Localisation
Brussels centre.
Je profiel: Required knowledge / Experience

Level of education required
Master or equivalent through professional experience.

Language requirement
*Dutch and French (One fluent, the other basic or passive at least)
English : Good

Required Knowledge and Experience
Personal Skills
Mandatory
° Very good analytical skills
° Good communication & coordination skills
° Client oriented / Structured / Autonomous
° Positive & constructive attitude

Preferable
° Project leading capabilities

Business experience required > 2 Years Experience
Mandatory
° Proven background in Insurance business or equivalent (Financial / Banking / …)

Preferable
° Knowledge of Employee Benefits business

Technical experience required > 2 Years Experience
Mandatory
° experience in CRM Application Development

Preferable
° Knowledge of Microsoft CRM Dynamics
° Knowledge of Wintel environments

Functional experience required > 2 Years Experience
Mandatory
° Strong functional analyst experience in the CRM domain > 2

Preferable
° Knowledge of PRINCE 2 methodology