Expert Application Service Management, Oslo

Expert in application service management, to: Ensure service management of a portfolio of business applications ensuring application and related functionalities remains available and working as expected by the business. managing related service and change
requirements, ensuring they are answered on time, scope, budget and quality Main Activities Work closely with application business owner, ensuring operational lifecycle management of the application: support and coordinate implementation of business
requirements, business application distribution and packaging, user population monitoring, license compliance and version management Work together with architecture in order to maintain the application portfolio and related content under control Manage
external and internal service providers in planning and controlling of application maintenance and development services, ensuring they are delivered in quality and according to contracted services. Supplier contract management: participate to the
development and maintenance of service contract and project statement of work, define the service content and ensuring they are in line with business service requirements. Promote best practices and recommend improvement initiatives to increase
application performance, customers' template usage adherence and utilization efficiency. Application capacity, change and risk management, ensuring application remain available and continue working according to agreed business expectations. Ensure
transition of development to business as usual services: knowledge acquisition, solution documentation... Actively participate as service expert and change coordinator to projects and development activities related to application portfolio you are
responsible for. Support related user community and business stakeholders, maintaining knowledge level, providing advice and training, organizing workshops, coordinating implementation of change testing effort... Manage dedicated related projects and
ensure deliverables in time, scope and budget. Education Degree, preferably Master (minimum Bachelor), within Business Administration / Engineering / Computer Science with minimum 5 years relevant professional experience. Long relevant experience may
compensate for lack of formal education. Skills Minimum 3 Years experience in IT service management Additional technical / functional experience in application installation/usage, desktop management, application packaging, DB or O/S admin, SAP, license
management will be highly appreciated Experience in ITIL processes, asset management, IT financial management and contract management is a plus Proven ability to assess business requirements, develop solution alternatives, produce design documents and
implement / test approved design. Proven track record of IT operations, service delivery and sourcing Combined knowledge and interest mix between business and technology Strong analytical skills combined with good level of communication and training
skills. Project management experience Ability to work independently, defining targets and prioritizing tasks in a demanding environment. Structured, customer service minded, team-player, proactive and highly committed English (fluent written and spoken).
Other European languages are a plus Others Comfortable in working in a multi-cultural, multi-language environment Full time equivalent function Working Location: Oslo, Norway Request some travel mobility