Experienced Network Engineer

Description: The Network Implementation Engineering department is responsible for development, standardization and support of the J&J network, voice environment globally.Responsibilities: Development and support of the existing PBX environments You team
up with operations and development teams High level support to the Voice Operation Engineers, Helpdesk and end users in case of non-routine problems (e.g. software bugs, hardware bugs, hardware problems, configuration problems etc.) Participation in the
creation of standard procedures (SOP'S) on behalf of the daily operational environment to offer solutions for problems and actions that can be solved on a routine basis Design new infrastructure solutions, and introduction of new applications, taking the
J&J Standards and Strategy, the expectations of the customers and their budgets into account You will work on Projects in which you maintain professional contacts with customers, suppliers and IT Professionals in order to analyze their needs and transform
them into concrete and feasible actions. On the one hand guarding that these fit the general strategy of the company and on the other hand making sure that the supplied service meets the agreements in the form of Service Level Agreements between ITS and
the customerTechnical skills: A broad experience in Voice, preferably in large international environments Familiar with Nortel, OTM, MMail, Octel, Call pilot, Symposium, ACD Symposium scripting, Succession and Vo/IP Familiar with ISDN, MCDN, DSL, SDH,
SIP, H323 and other protocols Experience with DID number plans, CDR reporting and Leased Lines Broad experience and ditto knowledge in cabling Cat 5e, Cat 6, Cat 7 and fiber cabling Experience with measuring instruments such as Fluke cable testers, ISDN
and PRA testers Technical writing skills to write the proper documentation according to internal regulations (FDA part 11, GxP, ) Contact Center knowledgeEnvironment Development Tool(s) and Platform(s): VVT cabling, Cat 5e, Cat 6, Cat 7 and fiber cabling
Avaya / Nortel PBX, Meridian Mail, Call Pilot and Octel VoiceMail, Smile, Avaya / Nortel Symposium Contact Center, Phonex, Paging, GSM, VO/IP Cisco Voice TDM, ISDN, TCP/IP, QoS, DECT, SMS, DSL, SiP, H323 Telephony cabling, ISDN and Fluke cable testers
Leased Lines, ISDNPersonal skills: Some flexibility in working hours is required (occasional over-time or weekend/holiday work - once or twice a month). Regularly project related travel is possible Being on call for critical incidents (mandatory conform
permanency regulations). Ability to handle multiple projects at once Strong tracking, coordination and project planning skills Ability to identify and implement process and/or application improvements Strong analytical and problem-solving skills Must be
able to work on multiple simultaneous tasks with limited supervision Quick learner, motivated self-starter Excellent customer service, interpersonal, communication and team collaboration skills Able to follow change management procedures and internal
guidelines ITIL knowledge will be seen as an advantage Methodology/Certification requirements: Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued
education in technical disciplines is preferred Avaya / Nortel certificate for Meridian or Succession is recommended Language proficiencies: English must be well spoken and well written Multi language is an advantage