Experienced Italian Technical Support Analyst

ITALIAN TECHNICAL SUPPORT ANALYST POSITION opens at our client who is a prestigious multinational company who is operating a European Shared Service Centre in DUBLIN CITY CENTRE. They are looking for new talents to their continuously growing team. This role is initially for 12 months but likely could be extended and become a permanent role.

The EXPERIENCED TECHNICAL SUPPORT ANALYST provides first level (1.5) IT helpdesk support to customers assisting them with hardware and software problems via phone, email or self serve portal. Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues. Will troubleshoot and log all calls on the incident management system and maintain a log of any software or hardware problems detected.

Working hours are predominantly between 0600-1900 Monday to Friday, but some earlier starts or later finishes may be required. PREVIOUS TECHNICAL SUPPORT EXPERIENCE IS REQUIRED.

Knowledge/Skills/Abilities:

* Excellent customer service skills
* Excellent interpersonal skills
* IT affinity and interest
* Ability and desire to build additional technical skills
* Ability to interact effectively with others in a team environment
* Ability to follow instructions to produce desired results
* Aptitude to manage many tasks simultaneously
* Ability to work with broad range of experience levels
* FLUENCY IN ENGLISH AND ITALIAN

This is an exciting opportunity for multilingual candidates who are not afraid of new challenges and want to be a part of an international, dynamically growing, and vibrant team. IF YOU ARE INTERESTED IN THIS POSITION, YOU HAVE FLUENT ITALIAN LANGUAGE SKILLS AND YOU HAVE TECHNICAL SUPPORT EXPERIENCE PLEASE DO NOT HESITATE TO UPLOAD YOU PROFESSIONAL ENGLISH CV THROUGH OUR WEBSITE.Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.