Experience & Events Executive - 12 Month Fixed Term - Luton

At A Glance - To facilitate a growth in retail knowledge and experience by supporting the delivery of a programme of Experience trips that mirror customer demand and focuses predominantly on in-house brands & products. - To execute the annual calendar of company events ensuring the successful delivery of conferences and events in line with budget What You'll Be Doing - To support the Experience and Events manager in the co-ordination, administration and communication of retail's educational events programme - To work with both internal & external suppliers to ensure activities are delivered to the highest standard and within budget. - To contribute to the design of technical enhancements that will better manage MI and thereby deliver an effective planning, measuring and monitoring solution for the Experience & Events programme. - To assist in the collation of delegate feedback and to contribute ideas and suggestions on how this can be used to improve the programme - To work closely with the retail operations team to ensure all stipulated deliverables across the Experience & Events programmes are met. Experience Programme - Liaise with both internal & external suppliers as required, to ensure transport, accommodation and ancillary elements are procured in a timely fashion and within budget - Maintain department expenditure records to auditable standards and to ensure ease of reconciliation - Provide feedback in terms of supplier service failure to ensure matters are addressed and service levels can be managed in line with SLAs - Produce clear, concise and informative educational guidelines and communications - Work with external suppliers to facilitate the execution of 3rd party educational trips e.g. long haul, cruise & ship visits as designated - Establish and maintain good relations with Travel Expert's to ensure smooth delivery of the Experience programme - Facilitate knowledge share amongst delegates Events Programme - To assist in the delivery of an events programme that meets business needs and expectations including but not limited to Conferences, Road shows, Ship Visits and Hospitality Events - To manage self to ensure tasks are executed in line with countdown schedules for each company event and to ensure status is communicated - To provide good visibility of progress against designated tasks to ensure the smooth running of events organisation - To manage self & allotted priorities to ensure delivery in accordance with stipulated deadlines - To understand and work within budget restrictions and provide data to allow for an accurate and fully auditable trail - To collate and provide an assessment of post-event feedback - To work closely with the facilitator network to ensure excellent communication and the smooth running of events - To assist with the design of pre-event communication strategy - To provide support for and key information to internal communications What We're Looking For - Customer & Group focussed - Strong planning & organisation - Excellent communicator - Verbal & Written - Numerate - Ability to work effectively under pressure - Good problem-solver - Methodical approach to analysing data & measuring and monitoring outcomes - Knowledge of Word, Power point and Excel Personal attributes - Flexible - Good team player - Unflappable under pressure - Resilient & Resourceful Hiring Manager - Kelly Frew Closing date Friday 22nd March 2013
Location: Wigmore House