Exchange Administrator

The EXCHANGE ADMINISTRATOR will lead the daily operation and support of large multi-site, multi-domain, messaging server environments; lead daily operational and maintenance activities, lead incremental upgrades and configuration changes, ensure systems are functioning properly, and ensure best practices for provisioning, identity management and password management to ensure DLL implementations align to corporate and security policies. The Exchange Administrator will also serve as the service owner for high priority incidents in the messaging space and will be responsible for corrective and preventative actions that result from high priority incidents.

RESPONSIBILITIES:

- Microsoft Exchange Resource with focus on Exchange 2007/2010
- Exchange 2010 High-Availability and Load Balancing requirements including DAG
- Exchange 2007/2010 internal and external client connectivity
- Windows Server 2003/2008R2/2012
- Active Directory - Windows 2008/2008R2/2012
- Troubleshoot Outlook 2007/2010/2013 issues
- Configuring and troubleshooting email transport related technologies (DNS, SMTP, RPC, POP3, etc.)
- Mobile Device Management
- Microsoft Instant Messaging Technologies
- Blackberry Enterprise Server

REQUIRED EXPERIENCE:

- 5-10 years of Enterprise Messaging support leveraging Microsoft technologies
- MCSE (must be current) -Messaging: required either toward Exchange 2010 or Exchange 2013
- ITIL Ver 3 Certification
- Ability to provide 2nd level Support as it relates to messaging
- Proven implementation capabilities of the technologies listed above
- Excellent customer service skills - true service delivery mindset
- True operational mindset focusing on high performance and continuous improvement
- Excellent troubleshooting skills
- Excellent analytical and organizational skills
- Ability to develop documentation, test, and implementation plans
- Ability to work independently or collaborate with team members, as required
- Effective communication and presentation skills