EUC Support Analyst

NEXT VENTURES ARE CURRENTLY EXCEUTING A SEARCH FOR AN EXPERIENCED EUC ANALYST

EUC Analyst

RESPONSIBILITIES

Provide telephone and Desk-side support to corporate PC- Based Users and Applications. Includes imaging and spares management for the laptop and desktop environment

Prioritize incoming service requests. Manage problems to resolution and update call-ticketing system

Utilize SCCM to remote manage PC's, deploy software, report on assets and report on advertisement status

Involvement in project work (configuration, service delivery and analysis)

Aid in the resolution of tickets escalated from the End Users

Manage the deployment of applications through SCCM

SKILLS

Windows Operating systems XP and Windows 7 Expertise

System Center Configuration Manager experience

Application Package creation experience

Microsoft Office 2003 and 2007 expertise

Knowledge of Microsoft Active Directory and Windows Domains

Knowledge of Citrix infrastructure components and Clients for troubleshooting

Knowledge of Microsoft exchange/Outlook configurations for troubleshooting

In Depth Knowledge of network components and protocols for troubleshooting

Analytic/Problem solving Skills

Excellent problem determinations and troubleshooting skills

Customer Service Skills

Organizational Skills

Good Oral Communication

QUALIFICATION

BACHELOR'S DEGREE

EXPERIENCE REQUIRED ( IN YEARS)

A minimum 4+ years' experience supporting an end user computing environment

More information is available on application