Error Manager

The best experts, the most demanding projects, the most diverse array of industries: That's what Brunel has to offer. As one of the most successful international engineering and personnel service providers, we place you in top projects within leading companies. More than 13,000 specialists work for Brunel International N.V. at 109 locations in 37 countries around the globe. Job Description - Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program. - Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements. - Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager. - Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard. - Raise the alarm when defect metrics are not being met or bottlenecks in the process exist. - Responsible for RCA when program targets on defects are not being met. - Responsible for escalating performance issues when KPI goals are not being met. - Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work. - Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work?). - Clean up of invalid JIRA data and status to ensure program KPIs are as correct as possible. This is needed to support the automatic reporting/dashboards. - Facilitate triage meetings for defects that can't be triaged by the error manager with the relevant departments. - Ensure defects are scheduled accordingly and monitor the through put of defect closure. - Represent your program for the monthly 'health of program' review within the delivery team. - As needed may be asked to present metrics and CD level QMR when topics are related to error/defect stats. Job Requirements - BSc or MSc in computer science or an equivalent qualification. - Fluent in English and German, both spoken and written. - Good team skills. - Ability to learn and share knowledge with others. Salary and Benefits What do we have to offer you? Challenging work in a dynamic and highly qualified team, as well as an innovative environment at a growing company with all kinds of opportunities for your personal and professional development. You will also naturally benefit from an indefinite work contract, a salary agreed with the ver.di union, a company pension, 30 days' vacation a year, a Christmas bonus and capital forming payments. If you are interested in this opportunity, please use our "My Brunel" online form to submit it or send your application by e mail, quoting the chiffre number for this advertisement, your salary expectations and your earliest possible start date.