ERP Security Support

For a short-term project with our customer in Solothurn, we are looking ASAP for an

ERP Security Support Specialist

Tasks:

- Responsible for the support of SAP users and GRC key users in the field of the SAP Authorization requests and missing authorizations in the ERP systems.
- Performs related reporting according to the requirements from IT and business in this function. Mostly on phone and online support.
- Provides telephone and online (email) technical support for ERP end users and GRC Key users in the area of SAP security and GRC system support.
- Provides a positive support experience; identifies, prioritizes and communicates issue resolution over the phone.
- Performs follow-up assessment of previously resolved issues.
- Provides reports and statistics about the technical support provided.
- Completion of basic user requests- Investigation, completion and solution to user ERP issues.
- Creation and maintenance of user profiles in the ERP system.
- Contribute to Help Desk improvements

Requirements:

- 2 years of work experience as technical support on a similar position
- Knowledge in SAP GRC Access Control, SAP ERP, SAP BI and SAP Solution Manager welcome
- Fluent English is essential, fluent German is an advantage
- Education in IT branch or experience with ERP Authorization concept
- Experience with the GRC 10.0 Access Control product ARM and EAM welcome
- Experience in the setup and maintenance of user profiles and for refining and maintaining user profiles and authorizations advantage

Are you interested in this position? Then we are looking forward to receiving your application.