ERP Security 1st Level Support

For a large medical device client based in Zuchwil, Solothurn we are currently searching for an 1st Level support in ERP SECURITY

Start: 03.03.14
End: 31.12.14
Location: Zuchwil, Solothurn
Language: English (German)

1ST LEVEL SUPPORT ERP SECURITY

Responsible for the support of SAP users and GRC key users in the field of the SAP Authorization requests and missing authorizations in the ERP systems. Performs related reporting according to the requirements from IT and business in this function. Mostly on phone and online support.

- Provides telephone and online (email) technical support for ERP end users and GRC Key users in the area of SAP security and GRC system support
- Provides a positive support experience; identifies, prioritizes and communicates issue resolution over the phone. Performs follow-up assessment of previously resolved issues
- Provides reports and statistics about the technical support provided.
- Completion of basic user requests- Investigation, completion and solution to user ERP issues
- Creation and maintenance of user profiles in the ERP system
- Contribute to Help Desk improvements
- ERP User Administration
- Role Administrator

Education in IT branch or experience with ERP Authorization concept Experience with the GRC 10.0 Access Control product ARM and EAM welcome Experience in the setup and maintenance of user profiles and for refining and maintaining user profiles and authorizations advantage

- 2 years of work experience as technical support on a similar position
- Knowledge in SAP GRC Access Control, SAP ERP, SAP BI and SAP Solution Manager welcomeMichael Bailey International is acting as an Employment Business in relation to this vacancy.